Ticket: Garage door on [REDACTED] site, using Cell Phone to communicate to the door to OPEN and CLOSE.
Client has spoken with [Manufacturer] and [ISP] and they indicate that it is a FIREWALL That is not allowing the gateway the gateway to communication (grammar belongs exclusively to client)
Me: Can you give me the IP address of device controlling the door?
Client: no
Me: Can you give me the IP address or URL of the cloud service communicating with the controller?
Client: no
Me: <head slamming on desk>
Client: so can you fix your firewall?
Me: I searched the SIEM for Garage Door and it unfortunately came back with nothing.
Client: OK, I'll call [ISP again]
Saturday, May 25, 2019
Saturday, May 11, 2019
Overheard at the Office #79
Ticket: User reported that he got a LinkedIn invite from his supervisor. He accepted the invite, and now he's getting a ton of inappropriate emails coming from LinkedIn and LinkedIn users. He would like it scrubbed from his computer and profile.
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