Overheard at the Office #63

While interviewing for a technical position, $CANDIDATE uses this opportunity to push $BOYFRIEND for the position of sales manager, which is not a currently open position.  Instead of, you know, selling herself for the position she was interviewing for.

$CANDIDATE went on and on about how our current sales manager couldn't possibly be as good as $BOYFRIEND, and we were losing sales due to our current sales manager's incompetence.  

Apparently, $CANDIDATE was not aware that the operations manager she was interviewing with was also the sales manager.  

Neither $CANDIDATE nor $BOYFRIEND were hired.

Overheard at the Office #62

Angry user: Wait, what's your name?
Bad Tech:  <<slowly turns around>> I have no name <<turns around again and leaves>>

Overheard on Reddit #2

Another of those not my story but it must be heard gems

I work for a large MSP. Overheard this one from one of my coworkers. "So the Network Admin (our primary contact) of $client calls and says that the core switch wiring was really messy. So he unplugged it and rearranged the wires so it looked better. Now he's really upset that his network is down."

https://www.reddit.com/r/talesfromtechsupport/comments/50prml/now_it_looks_more_organized/

Overheard at the Office #61

Like many clients we took on, $CLIENT had "a guy" that was unable to keep up as the company grew.  But I don't think this guy ever kept up.  No worries, $COMPANY is on the job once again!  Here's some of the hi-lites of our findings.

• $PreviousAdmin could not tell us where the firewall was physically located.
• Internet Webmail was still over an HTTP connection.
• $SERVER is out of disk space, $PreviousAdmin was unaware.
• Most workstations are not running Windows Update because it "causes problems."
• A 3 year contract was purchased for an automatic online backup that has never been setup.  $CLIENT only became aware after $VENDOR called because of nonpayment.
• Unitrends Backup was purchased for all servers, however it is not installed on any server.
• $PreviousAdmin spent months trying to implement email alerts from $MajorApplication.  $COMPANY diagnosed and corrected the issue within 5 minutes.

Overheard at the Office #60

One of my favorite attempts by a client to get something for free is the good cop/bad cop routine.  It usually comes from a family business and goes something like this:

$WIFE: We need to upgrade this computer to Windows 7.  Can you order a copy and drop off the disc?  You just boot it and next next next, right?
Me: Yeah, pretty much.
$WIFE: OK, great!  We won't need any support on this one.  $GEEK can handle this.

Fast forward a week and Miguel drops off the disc on his way elsewhere.  And then about an hour later....

$HUSBAND:  What is this?  This won't install!  Why did Miguel just drop it off and run?  We're not computer people!
Me:  $WIFE said she didn't want to pay for support on this one so $GEEK would be installing it.
$HUSBAND: obscenity filled tirade
Me: Is there anything else I do for you today?

As expected, they dropped us as their IT company after their contract was up.  They weren't getting any freebies, even with their masterful good cop/bad cop routine.