This comes from a previous job.
It started out as a joke around the office about this piece of gum that was spit out into one of the urinals. Someone offered up $10 if someone else would pull out the gum and chew it. After a week of the price escalating and the urinal not being cleaned of this piece of gum, another certain someone carefully removed the gum from the urinal (no idea. He didn't say how and we didn't ask), taped it to a piece of paper with a written offer of $50 to chew the gum and proudly taped that piece of paper to the wall right above the urinal.
2 years later when I left that company, "The Gum" was still on the wall with the offer of $50.
Saturday, May 23, 2015
Tuesday, May 12, 2015
Overheard at the Office #16
$COWORKER: We have this one phone that is randomly rebooting no matter which port it's plugged into.
$VENDOR: Is the switch rebooting?
$COWORKER: No, we've checked into that. And the client said no other phone has rebooted, just this one. I've got some logs from the phone.
$VENDOR: Are you sure the switch isn't rebooting? It has to be the switch.
$COWORKER: Yes, I'm sure. Here's the uptime of the switch in figure 1, and here's the log from the phone showing the resets that it's receiving from the PBX in figure 2.
$VENDOR: (ignores the email with the figures, calls in) I've checked the logs of the PBX, it hasn't logged any problems. Therefore it's either the switch rebooting or a bad cable. Can I close this ticket?
$COWORKER: No, you haven't done anything. It's not the switch. We've had this problem 3 other times with this model PBX, and there's dozens of cases of this online if you Google it. And could you stop calling at 3am? I told you nobody is here.
$VENDOR: (Sends three more emails, two of them over the weekend, ignores $COWORKER's reply to all of them Monday morning, closes ticket due to "lack of response.")
At one point $VENDOR was in a webex screen sharing session with $COWORKER and was actively trying to wrestle away mouse control to prevent $COWORKER from pulling up the phone log. Remind me why we pay for this "support?"
$VENDOR: Is the switch rebooting?
$COWORKER: No, we've checked into that. And the client said no other phone has rebooted, just this one. I've got some logs from the phone.
$VENDOR: Are you sure the switch isn't rebooting? It has to be the switch.
$COWORKER: Yes, I'm sure. Here's the uptime of the switch in figure 1, and here's the log from the phone showing the resets that it's receiving from the PBX in figure 2.
$VENDOR: (ignores the email with the figures, calls in) I've checked the logs of the PBX, it hasn't logged any problems. Therefore it's either the switch rebooting or a bad cable. Can I close this ticket?
$COWORKER: No, you haven't done anything. It's not the switch. We've had this problem 3 other times with this model PBX, and there's dozens of cases of this online if you Google it. And could you stop calling at 3am? I told you nobody is here.
$VENDOR: (Sends three more emails, two of them over the weekend, ignores $COWORKER's reply to all of them Monday morning, closes ticket due to "lack of response.")
At one point $VENDOR was in a webex screen sharing session with $COWORKER and was actively trying to wrestle away mouse control to prevent $COWORKER from pulling up the phone log. Remind me why we pay for this "support?"
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