Saturday, May 25, 2019

Overheard at the Office #80

Ticket: Garage door on [REDACTED] site, using Cell Phone to communicate to the door to OPEN and CLOSE.
Client has spoken with [Manufacturer] and [ISP] and they indicate that it is a FIREWALL That is not allowing the gateway the gateway to communication (grammar belongs exclusively to client)

Me: Can you give me the IP address of device controlling the door?
Client: no
Me: Can you give me the IP address or URL of the cloud service communicating with the controller?
Client: no
Me: <head slamming on desk>
Client: so can you fix your firewall?
Me: I searched the SIEM for Garage Door and it unfortunately came back with nothing. 
Client: OK, I'll call [ISP again]

Saturday, May 11, 2019

Overheard at the Office #79

Ticket: User reported that he got a LinkedIn invite from his supervisor. He accepted the invite, and now he's getting a ton of inappropriate emails coming from LinkedIn and LinkedIn users.  He would like it scrubbed from his computer and profile.