Overheard at the Office #16

$COWORKER: We have this one phone that is randomly rebooting no matter which port it's plugged into.
$VENDOR: Is the switch rebooting?
$COWORKER: No, we've checked into that. And the client said no other phone has rebooted, just this one. I've got some logs from the phone.
$VENDOR: Are you sure the switch isn't rebooting? It has to be the switch.
$COWORKER: Yes, I'm sure. Here's the uptime of the switch in figure 1, and here's the log from the phone showing the resets that it's receiving from the PBX in figure 2.
$VENDOR: (ignores the email with the figures, calls in) I've checked the logs of the PBX, it hasn't logged any problems. Therefore it's either the switch rebooting or a bad cable. Can I close this ticket?
$COWORKER: No, you haven't done anything. It's not the switch. We've had this problem 3 other times with this model PBX, and there's dozens of cases of this online if you Google it. And could you stop calling at 3am? I told you nobody is here.
$VENDOR: (Sends three more emails, two of them over the weekend, ignores $COWORKER's reply to all of them Monday morning, closes ticket due to "lack of response.")

At one point $VENDOR was in a webex screen sharing session with $COWORKER and was actively trying to wrestle away mouse control to prevent $COWORKER from pulling up the phone log. Remind me why we pay for this "support?"