User submits a ticket stating that he can't see emails for today in Outlook. Previous days are fine however, as is the OWA page. User just so happens to be one of the owners of the client, no big deal right?
Mitch gets the ticket and updates it asking when he can look at the machines. This of course sends an email to the client which he will never see. A few hours later I see this ticket, put 2 and 2 together and give client a call. It turns out he hit the little arrow to collapse today, and hitting it again restored visibility of today's email. "I guess I've got a trigger finger," laughed the client.
But how are you going to send someone an email that you know they'll never see?
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