I'm sure to the user, this made perfect sense. But to us in IT, it was a good chuckle. Sven took this call one day.
User: I'm not able to send my .pdf attachment. Outlook is saying the file is too big.
Sven: OK, let's take a look at what's going on here.
<remotes in>
Sven: See, here's the problem. This .pdf is 25MB in size, and the person you're sending it to can only receive 20MB. The message is saying that their server is refusing to take it. Unfortunately, while we control your server, we have no control over theirs. Is there another way you can transfer the file, or can you break it up into 2 smaller files?
User: But it's only 3 pages!
Sven: Yeah?
User: Yeah, I sent a .pdf yesterday that was 7 pages and it went through just fine. And this one is only 3 pages. How can it be bigger when it's 4 pages fewer?
Sven: <opens file and sees 3 pages of full page, full color graphics> OK, here's what's going on........
You can say a lot of things about Sven, but the man has plenty of patience with users. Especially when the user is an attractive blonde.
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