One of my favorite attempts by a client to get something for free is the good cop/bad cop routine. It usually comes from a family business and goes something like this:
$WIFE: We need to upgrade this computer to Windows 7. Can you order a copy and drop off the disc? You just boot it and next next next, right?
Me: Yeah, pretty much.
$WIFE: OK, great! We won't need any support on this one. $GEEK can handle this.
Fast forward a week and Miguel drops off the disc on his way elsewhere. And then about an hour later....
$HUSBAND: What is this? This won't install! Why did Miguel just drop it off and run? We're not computer people!
Me: $WIFE said she didn't want to pay for support on this one so $GEEK would be installing it.
$HUSBAND: obscenity filled tirade
Me: Is there anything else I do for you today?
As expected, they dropped us as their IT company after their contract was up. They weren't getting any freebies, even with their masterful good cop/bad cop routine.
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